1. Credits are prepaid and non-refundable on account close
TaskEsc credits are a prepaid digital service balance. You purchase credits in advance and spend them as jobs complete successfully. Credits are non-refundable if you close your account with an unused balance. If you want to get value from credits you have already purchased, use them on a job before closing your account.
Credits do not expire as long as your account is active. There is no monthly forfeiture and no rollover fee. If you think you will not use a balance, we recommend using it first — or transferring value indirectly by referring a friend who can use TaskEsc.
2. You cancel before calls start — no charge
If you cancel a job before our system begins placing calls on your behalf, you are not charged. The credit hold is released back to your balance automatically. This includes:
- cancelling during the intake or clarifying stage
- cancelling while we are still researching candidate providers
- a job that fails our validation before any call is placed
If you see a credit hold that did not release within a few minutes of cancellation, email support@taskesc.com and we will release it manually.
3. Cost ceiling hit, or providers exhausted mid-job — retry credit
Every job has a quote target based on the tier you selected (Quick = 1, Verify = 2, Done-For-You = 3). If our system places calls but cannot deliver the target number of valid quotes — for example because the per-job cost ceiling was reached, or because every candidate we called did not answer, was a voicemail, or did not offer the service — you will receive a retry credit automatically added back to your account.
A retry credit is a one-time credit equal to what the job would have cost. You can spend it on a re-attempt of the same request (with a wider radius, a different time window, or a different tier) or on any other job. Retry credits count the same as purchased credits for spending purposes, but they are tracked separately in your transaction history so you can see exactly what happened and why.
We do not charge you for a job we could not complete. Partial-result jobs are still shown to you — any valid quote we did collect is delivered — but the billing outcome is a retry credit, not a charge for a failed attempt.
4. Bug, outage, or TaskEsc mistake — full refund + CEO review
If a job fails or gives bad results because of a bug, an outage, an AI misparse, or any other mistake on our side, you get a full refund of the credits used — not a retry credit, an actual refund back to your original payment method, or back to your balance at your choice.
Every refund request of this type is reviewed personally by our CEO. We do this for two reasons: (1) to make sure you are treated fairly and quickly, and (2) to make sure the underlying bug is fixed, not papered over. You can request a review by emailing ceo@taskesc.com or support@taskesc.com with your job ID. Expect a response within two business days.
Summary
Questions
If you have any question about how a specific job was billed, or you believe your job was miscategorized under this policy, please reach out:
- General support: support@taskesc.com
- Escalation / CEO review: ceo@taskesc.com