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Billing & Refund Policy

Last updated: June 2026

TaskEsc is a prepaid, per-minute calling service. You add funds to your account in advance and are charged for every connected minute — exactly as our voice provider bills us. This page explains what happens to your balance in every possible scenario: cancellation, no answers, bugs, and account closure.

1. Per-minute billing — prepaid balance

TaskEsc charges by the minute. You add funds to your prepaid balance — $5 minimum — before submitting requests. The per-minute rate is locked at the time you add funds:

  • Add $5–$19.99 → 18¢ per minute
  • Add $20–$49.99 → 16¢ per minute
  • Add $50 or more → 15¢ per minute

You are charged for every connected minute — exactly as our voice provider bills us. There is no flat per-job fee. Every new account starts with 10 free minutes.

Your prepaid balance does not expire as long as your account is active. Any unused balance at account closure is forfeited and is not refundable. Use your balance before closing your account.

2. You cancel before any calls connect — no charge

If you cancel a job before our system begins placing calls on your behalf, you are not charged. Any balance hold is released back to your account automatically. This includes:

  • cancelling during the intake or clarifying stage
  • cancelling while we are still researching candidate providers
  • a job that fails our validation before any call is placed

If a hold does not release within a few minutes of cancellation, email support@taskesc.com and we will release it manually.

3. Businesses don't answer — minimal or no charge

If a business does not answer, the call ends quickly and you are charged only for the seconds it rang. If every business on your candidate list is unreachable and no calls connect, you are not charged for that request.

By default TaskEsc makes up to 5 calls per request, stopping as soon as 3 quotes are in hand. Any quotes collected before the list is exhausted are delivered to you.

4. Bug, outage, or TaskEsc mistake — full refund + CEO review

If a job fails or delivers bad results because of a bug, an outage, an AI misparse, or any other mistake on our side, you get a full refund of the minutes billed — back to your original payment method or back to your balance, your choice.

Every refund request of this type is reviewed personally by our CEO. We do this to make sure you are treated fairly and that the underlying issue gets fixed, not papered over. Email ceo@taskesc.com or support@taskesc.com with your job ID. Expect a response within two business days.

Summary

You cancel before any calls connectNo charge.
Businesses don't answer (calls ring but don't connect)Charged only for seconds the call rang, or nothing if no calls connected.
Calls connect and minutes are usedCharged per connected minute at your locked rate.
Bug, outage, or our mistakeFull refund of minutes billed. CEO review.
You close your account with unused balanceBalance is forfeited. Use it before closing.

Questions

If you have any question about how a specific job was billed, or you believe your job was miscategorized under this policy, please reach out: